Privacy Policy

Last updated: 19 June 2025

Welcome to Emraay Solutions ("Emraay", "we", "our", or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://emraaysolutions.com, engage with our services, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with Emraay, we may collect the following categories of information:

• Information you provide directly
  • Name, company, and job title
  • Contact details (email address, phone number, mailing address)
  • Project requirements, messages, or inquiries sent via our contact forms or emails
• Information collected automatically
  • IP address, device type, browser type, operating system
  • Usage data such as pages visited, time spent, referring/exit pages
  • Cookies and similar tracking technologies (see "Cookies" section)
• Information from third parties
  • Social media interactions when you engage with our pages on LinkedIn, X (formerly Twitter), Facebook, or Instagram
  • Publicly available business information (e.g., company websites, professional networking sites) to better tailor our B2B outreach

2. How We Use Your Information

We process personal data for the following purposes and legal bases:

• Provision of services & fulfilment of contracts – to design, develop, and deliver custom software, consulting, and IT services as requested by you.
• Customer support & communication – to respond to inquiries, provide quotes, schedule consultations, and offer ongoing support.
• Improvement & personalization – to understand how our website is used, enhance user experience, and develop new features or service offerings.
• Marketing & newsletters – to send you information about our services, industry insights, or events, only where permitted by applicable law and unsubscribe options are provided.
• Security & fraud prevention – to monitor, detect, and protect against malicious or fraudulent activity.
• Legal compliance – to meet legal, regulatory, and tax obligations, or respond to lawful requests.

3. Cookies & Tracking Technologies

We use first-party and third-party cookies, pixels, and similar technologies to:

• Ensure website functionality (e.g., session cookies).
• Analyze traffic and performance via tools such as Google Analytics.
• Enable marketing and retargeting campaigns.

You can manage cookies through your browser settings. Disabling cookies may affect certain functionalities of our website.

4. How We Share Your Information

We do not sell your personal data. We may share it only in the following circumstances:

• Service providers – trusted partners who perform services on our behalf (e.g., cloud hosting, analytics, email delivery) under confidentiality agreements.
• Business transfers – in connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal obligations – when required by law or to protect our rights, property, or safety, or that of our users.
• With your consent – where you have agreed to the sharing.

5. International Data Transfers

Emraay operates globally and may transfer personal data to countries outside your jurisdiction, including Canada (where our headquarters is located) and other regions where we or our service providers operate. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure an adequate level of protection.

6. Data Security

We employ administrative, technical, and physical safeguards to secure your personal data, including encryption in transit, strict access controls, and regular security assessments. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary for the purposes stated in this Policy or as required by law. Criteria include the nature of our relationship, contractual commitments, legal obligations, and the impact on ongoing or potential disputes.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal data we hold about you
• Object to or restrict processing
• Withdraw consent at any time, where processing is based on consent
• Port your data to another service provider
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us, and we will delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or a prominent notice on our site.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Emraay Solutions Ltd.
411 Ontario, Canada
Email: info@emraaysolutions.com
Phone: +1 (437) 438-8724